New educational service products : tertiary EC/EB education - the Asia-Pacific region

Electronic Commerce (EC) / Electronic Business (EB) has been (and is expected to continue to be) a dynamic, rapidly evolving area of technology, requiring skilled people with up-to-date knowledge and skills. The global community has required (and still requires) tertiary academic programs to prepare and train these people quickly. In the late nineties, following a tidal wave of tertiary EC program development in the United States, new tertiary programs began to appear in the Asia-Pacific (AP) region to satisfy this need, over a very short period of time. This research project aims to examine whether the development and effectiveness of tertiary EC/EB educational programs can be enhanced through employing a particular marketing paradigm. Four regions - Australia, New Zealand, Hong Kong SAR and the Republic of Singapore — were selected from the AP region, for this study. Based on a review of marketing literature, an inductive approach is adopted to build a model for new educational service product offerings. I also provide a description and comprehensive analysis of EC/EB education, and explore the model empirically, examining how it applies to the way EC education programs have been developed, to date. Essentially, this project consists of two major activities: theory building and theory testing – and is divided into three parts. Part 1: Preliminary study – literature review for theory building. This section of the thesis provides a literature review of the domains of curriculum development, EC/EB program development and management, EC/EB component models and new service product development. Part 2 : Understanding the marketplace – quantitative analysis. This section comprises five major surveys which provide an understanding of EC/EB education. Part 3 : In-depth analysis – qualitative research for theory testing. This section discusses the results of the multiple case studies of EC/EB degree programs undertaken over a five year period. The results of this project highlight both theoretical and practical aspects of the topic. In terms of the theoretical aspect, I provide a contribution to existing theory concerning the planning and development of new tertiary education programs. Research into academic course development in the past has tended to assume that all program development is pedagogically based and influenced. There is an assumption that people only develop academic programs and academic courses for pedagogic reasons. What this research project has done is to suggest that there are, in fact, many possible reasons for developing new programs and that, although these reasons might be pedagogic in nature, they can also be industry-focased, and market-oriented in the following ways: -the university is shaping the way it is perceived by the public – that is, the market; -the university is highlighting where its expertise lies. This led me to a form of new service product development consistent with the new image of the university. There is a clear need for diverse models for program development which accommodate the dynamic roles of modern universities. My research project develops such a model based on conditions in the Asia-Pacific region, and discusses findings arising from the overall project, which can be used to improve new educational program offerings in future, in both the Asia-Pacific and, I suggest, in other regions. This potential use of my findings highlights the practical contribution made by the research Project.

School inclusion: analyzing the establishment and organization of a special needs education service in a brazilian municipality

The present research integrates a network of studies called National Monitoring Center for Special Education (NMCSE) which studies the Multi-purpose Feature Rooms (MFRs) in regular schools. We aim to investigate whether the service offered by such rooms, maintained by the Department of Education of the Municipality of Araraquara, in São Paulo State, Brazil, is being successful at supporting the education of children and youth with special needs, pervasive developmental disorders and high skilled/gifted individuals. We have also investigated the limits and possibilities of such rooms concerning the set of services offered to their participants. In order to conduct the present research, we have performed: an interview with the Special Education Program manager from the abovementioned Department of Education; and the analysis of a Training Program that MFRs teachers must take. The training program consists of ten morning and afternoon shift meetings. The analyzed data leads us to conclude that the policy of implementation of MFRs, even in this relatively restricted universe is seen from different perspectives. Some interpretations are still permeated by the clinical model, considering individual action. The challenges observed in the classrooms show that the cooperation among teachers still occur randomly and, among other difficulties raised by them, is the selection of the right placement methods to identify eligible students who will benefit from the Specialized Educational Service (SES). In addition, teaching evaluation was considered fragile, as well as the training and the general requirements demanded in order to achieve the expected results.

A bibliography of aerospace books and teaching aids for secondary school students and teachers. Compiled for Educational Service Branch, National Aeronautics and Space Administration.

Mode of access: Internet.

A inclusão de alunos com deficiência na UEPB: uma avaliação do Programa de Tutoria Especial

O presente estudo tem por objetivo avaliar as contribuições do Programa de Tutoria Especial da Universidade Estadual da Paraíba (UEPB) para a permanência e bom desempenho acadêmico dos seus alunos com deficiência no ensino superior. A pesquisa realizada, nessa Instituição de Ensino Superior, nos cursos de Pedagogia, História, Filosofia, Comunicação Social, Serviço Social, Direito e Física, contou como sujeitos: alunos com deficiência, seus respectivos tutores especiais, professores e a coordenadora do referido Programa. A investigação foi desenvolvida se utilizando de uma abordagem quantitativa e qualitativa, sendo do tipo exploratória e assumindo a forma de estudo de caso. Os procedimentos metodológicos de coleta de dados foram: análise documental, aplicação de questionários, entrevistas e registro de observações do comportamento. A pesquisa documental foi realizada durante todo o percurso da investigação, mediante acesso e análise de documentos e informações do Programa de Tutoria Especial. O questionário foi usado para a identificação e caracterização socioeconômica dos alunos com deficiência. A entrevista semiestruturada, foi aplicada aos vinte e seis sujeitos da pesquisa. Já, as sessões de observação do comportamento dos participantes foram conduzidas por meio de vinte sessões distribuídas em sala de aula e em atendimentos pedagógicos individualizados do Programa. Neste momento, procedemos, de maneira específica, ao estudo de caso de dois alunos com deficiência, integrantes da amostra dos sujeitos das entrevistas. Os resultados das entrevistas indicaram, dentre outros dados, que os sujeitos da pesquisa avaliaram o Programa de Tutoria Especial de forma positiva, alegando que o mesmo contribui tanto para a permanência dos alunos com deficiência na academia, quanto para o seu bom desempenho acadêmico. Na análise dos registros de observação, assim como das entrevistas, detectamos aspectos do Programa que ratificam, pontos que contrariam e pontos que necessitam ser incorporados à sua Resolução de criação (Resolução CONSEPE/UEPB N 013, de 07/07/2006). Os dados apontaram, portanto, a necessidade desta Resolução ser revista e reformulada para contemplar as novas demandas da dinâmica do Programa. Por fim, diante dos achados da investigação, levantamos a tese de que o Programa de Tutoria Especial da UEPB é um tipo de Atendimento Educacional Especializado (AEE) no ensino superior, com características e adaptações peculiares, ocorrendo de maneira diferenciada do AEE criado pelo Ministério da Educação, Cultura e Desporto (MEC) para a educação básica. Assim sendo, esta experiência da UEPB, sendo pioneira dentre as universidades brasileiras, poderá servir como uma proposta a ser socializada com outras universidades do país, uma vez que o MEC ainda não dispõe de uma política de AEE para o ensino superior.

Ensino de leitura na educação dos surdos: análise dos recursos pedagógicos mediados pela Libras

Coordenação de Aperfeiçoamento de Pessoal de Nível Superior (CAPES)

Formação de professores de salas de recursos multifuncionais para o uso da tecnologia assistiva

Pós-graduação em Educação - FFC

Salas de recursos multifuncionais: contexto de Inclusão Escolar para os alunos público-alvo da Educação Especial ?

Conselho Nacional de Desenvolvimento Científico e Tecnológico (CNPq)

O atendimento educacional especializado e o ensino de física para pessoas surdas: uma abordagem qualitativa

The present work discusses the Physics education for deaf students, including the formation of the Physics education professional, the specialized educational service and the participation of translators and interpreters of the Sign Language in this process. We analyzed qualitatively the national policy for specialized education in the inclusive vision, legislation and national opinion related to the teaching profession in Physics. Using documentations, it was possible to identify the limitations and contradictions related to specialized educational service and the teaching and learning process in Physics.

A ESCOLA INCLUSIVA ESTÁ POSTA, E AGORA?

O ambiente escolar é muito rico de histórias, de momentos, de aprendizados e de experiências. Todo professor sempre tem muito a contar. A diversidade de pessoas nesse universo faz com que tenhamos um cotidiano escolar sem rotinas, sem limites para a criatividade. Quando se depara com algo novo ou inesperado, o professor parece se transformar num agente inovador; conquistar o espaço, a situação de maneira a dominá-la e, nas mais variadas oportunidades, surpreender com estratégias enriquecedoras. Nesta pesquisa temos a oportunidade de compartilhar vivências únicas e singulares que possibilitaram contribuir para as já existentes no campo do fazer pedagógico com alunos com necessidade educacionais especiais. Experiências frustrantes também ocorrem no espaço escolar, porém na busca por dar a voz ao professor que desempenha o atendimento educacional especializado, relatamos aqui as experiências de sucesso. Com isso registramos a contribuição de um colégio da rede particular de ensino que tem como uma de suas metas a educação para todos.

A ESCOLA INCLUSIVA ESTÁ POSTA, E AGORA?

O ambiente escolar é muito rico de histórias, de momentos, de aprendizados e de experiências. Todo professor sempre tem muito a contar. A diversidade de pessoas nesse universo faz com que tenhamos um cotidiano escolar sem rotinas, sem limites para a criatividade. Quando se depara com algo novo ou inesperado, o professor parece se transformar num agente inovador; conquistar o espaço, a situação de maneira a dominá-la e, nas mais variadas oportunidades, surpreender com estratégias enriquecedoras. Nesta pesquisa temos a oportunidade de compartilhar vivências únicas e singulares que possibilitaram contribuir para as já existentes no campo do fazer pedagógico com alunos com necessidade educacionais especiais. Experiências frustrantes também ocorrem no espaço escolar, porém na busca por dar a voz ao professor que desempenha o atendimento educacional especializado, relatamos aqui as experiências de sucesso. Com isso registramos a contribuição de um colégio da rede particular de ensino que tem como uma de suas metas a educação para todos.

Quality of life of people living with HIV/AIDS treated by the specialized service in Vitória-ES, Brazil

The aim of this study is to establish the factors that influence the quality of life of people living with HIV/AIDS being treated at a specialized public service. The participants answered the questionnaire on sociodemographic conditions, issues related to HIV and daily habits. The quality of life was analyzed using the HIV/AIDS-targeted quality of life (HAT-QoL) instrument with 42 items divided into 9 fields: General Activity, Sexual Activity, Confidentiality Concerns, Health Concerns, Financial Concerns, HIV Awareness, Satisfaction with Life, Issues related to Medication and Trust in the Physician. Bivariate and multiple linear regressions were performed. Of the participants, 53.1% were women and had a mean age of 42 years. In analyzing the quality of life, the HAT-QoL domain with the lowest average was Financial Concerns (39.4), followed by Confidentiality Concerns (43.2), Sexual Activity (55.2) and Health Concerns (62. 88). There was an association between the variables: not being gainfully employed (p < 0.001), being mulatto or black (p = 0.045) and alcohol consumption (p = 0.041) with the worst quality of life scores. Inadequate socioeconomic and health conditions had a negative impact on the quality of life of people with HIV/AIDS.

Drivers of satisfaction and dissatisfaction for overseas service consumers : a critical incident technique approach

This is one of the few studies in the academic literature that directly addresses inward exporting of customer services, which is a topic that has gained less attention from an international services marketing point of view. The objective of this study is to explore the drivers of satisfaction and dissatisfaction for overseas service customers of higher education in Australia. Critical incident technique (CIT) method was used to collect and analyse the data and a total of 107 critical incidents were collected. Findings from this study show that service satisfaction and dissatisfaction for international students derive from: elements of the core service (educational service performance), personal sources (international student performance), and the external environment (socialization and host environment performance). Additionally, results show that the drivers of satisfaction and dissatisfaction for international students are not necessarily the same. Limitations relating to the specific sector of higher education and the cross sectional natures of the data are addressed.

Arte-educação : a mediação cultural e o trabalho com equipas criativas

Relatório de estágio de mestrado, Ciências da Educação (Educação Intercultural), Universidade de Lisboa, Instituto de Educação, 2011

Identificação de alunos com altas habilidades ou superdotação a partir de uma avaliação multimodal

Pós-graduação em Psicologia do Desenvolvimento e Aprendizagem - FC

Ensino de Física para alunos com deficiência visual: o processo de ensino-aprendizagem nos ambientes escolares das salas de aula regular e de recursos

Coordenação de Aperfeiçoamento de Pessoal de Nível Superior (CAPES)